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                Chat support suite

                Real-time support solution that’s super fast and oh so reliable.

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                HELP DESK SUITE

                Our flexible ticketing platform is a cinch to use for any agent.

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                FAQ BUILDER

                Speed up all your support processes with integrated FAQ pages.

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                Applications
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                Plugins & Integrations
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                Documentation
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                Company
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                Agent Handbook
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                Agent Test
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                #SmallBizCX19
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                Take control of email support

                Our Email Ticketing Platform enables agents to
                resolve support tickets faster, smarter and without confusion.

                ORGANIZE ON THE SPOT

                With our Email Support Ticket System, assigning, managing and supervising email tickets is easy.
                We provide a streamlined process, from customizable web forms to post-contact analytics.

                Ticket System

                GIVE AGENTS A CLEAN BASE OF OPERATIONS

                Unify your company support inbox and convert all email requests into sharable,
                easy-to-organize support tickets that can be assigned at a moment’s notice.

                Inbox to Agents

                PROTECT YOUR CUSTOMER INFORMATION BETTER THAN A GUARD DOG

                Securely receive highly confidential PCI & PHI data via email.

                Secure Forms

                Always covered by our 24/7 support.

                This person gets it.

                “I cannot begin to tell you how fortunate we are to have found LiveHelpNow. The service enables us to provide exceptional customer support in realtime to our clients all over the world.”

                - Chad Brandt, Founding Attorney, Brandt Immigration

                More people who get it

                We Thought of Everything.

                Our tools work seamlessly with your favorite plug-ins and platforms.
                Yep, you’re running out of excuses.

                Webhooks
                See for yourself

                EMAIL TICKET MANAGEMENT BENEFITS

                There is a better way to respond to customer emails

                Do you still have multiple team members monitoring a single customer support email inbox? There is a better way!

                SUPPORT TICKET EMAIL

                In as little as 10 minutes, the LiveHelpNow Support Ticket System will organize your email support and make your sales and customer service teams more efficient than ever before. Gone will be the days of overcrowded inboxes and duplicate replies. You’ll have the ability to create unlimited mailboxes in order to effortlessly manage multiple brands or workflows. Every email will be automatically routed to the appropriate skill or to an applicable agent. Customer inquiries will then be grouped and streamlined into one conversation. And, each ticket will be assigned a unique ID, a dynamic inquiry status and a complete, detailed customer communication history whether the interactions occurred via email, chat or phone.

                24/7 RESPONSES

                Do your customers often email you outside of regular business hours? Our support ticket management system will ensure that your clients’ receive a response 24/7/365. Regardless of whether the request has been submitted on your webpage or via direct email, the sender will receive an instant, customized reply that will let them know that their message is already en route to the proper agent. The best part is that your customers will feel special (even if they’re sending you an email at midnight on New Year’s Eve). All inquiries will be immediately assigned, queued, prioritized and ready for your team to view the moment that they log-in.

                SECURE FORMS

                Have you ever wished that you were able to receive a secure payment or other confidential information via email? Wish no more! Our “patent pending” Secure Forms are PHI, PCI and HIPAA compliant, making it possible for your clients to safely share financial, medical and other personal information with you via email.

                EMAIL MARKETING CAMPAIGNS

                Oh, we almost forgot to mention...Our support ticket management system will take some of the weight off of the marketing department, too. LiveHelpNow’s software can easily be optimized to conduct drip email marketing campaigns for lead nurturing.

                SUPPORT TICKET TIMELINE

                2009

                Support Ticket Software

                Support ticket software added to the product line

                2009

                Suport Ticket Live Chat Integration

                Support ticket integrated with live chat system to provide full history of customer interactions

                2012

                Support Ticket Customer Surveys

                Customer surveys system added giving visibility into CSAT for support ticket system.

                2013

                Triggers & Automations

                Triggers & automations added to support ever growing need of routing and handling incoming email inquiries in a more streamlined fashion

                2013

                Email Templates

                Ability to completely customize email templates per brand, category, department assignment for each inquiry to exactly match a specific workflow.

                2013

                Conversion tracking

                Know which inquiry, which agent, which exact funnel, etc. a customer interacted with before completing your specific conversion goal. Imagine tracking conversion from email interactions! Oh yes we did!

                2015

                Support Ticket Knowledge Base Integration

                Knowledge Base system integrated to help agents with answering complex inquiries fast

                2016

                Support Ticket Inquiry Tagging

                Inquiry tagging system introduced allowing automatic (AI powered) or manual tagging of incoming inquiries.

                2017

                Reporting

                Enterprise level analytics rolled out with ability to drill down to the actual ticket inquiry level to find issues or positive trends.

                2018

                PCI / HIPAA Compliance

                PCI/HIPAA compliant forms added giving ability to collect highly sensitive information via email.

                Waiting is for lobbies and bus stops.


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